Cancellation & Refund Policy

Last Updated: 9 January 2026

This policy applies to all payments, regardless of payment method (UPI, card, net banking, wallet, cash, or any third-party gateway).

1. Order Cancellation

Customers may request cancellation within 24 hours of placing an order.

Cancellation is not allowed if:

The order is already shipped
A technician has been assigned
Service work has started

For service bookings, cancellation is allowed only before technician assignment.

2. Refund Request Time

Refund requests must be raised within 48 hours of:

Cancellation confirmation, or
Product delivery (in case of damaged/incorrect items)

Requests beyond this time window will not be eligible for refund.

3. Refund Processing Time

Approved refunds will be processed within 5–7 working days.

Refunds will be issued via:

Original payment method, OR
Platform wallet / ledger (if applicable)

4. Non-Refundable Scenarios

Refunds will not be applicable in cases including but not limited to:

Change of mind after processing
Partially or fully completed services
Customer unavailability or delay
Custom, special, or made-to-order products
Incorrect information provided by the customer

5. Damaged / Incorrect Products

Issues must be reported within 24 hours of delivery.
Photo or video proof is mandatory.
After verification, refund or replacement will be initiated.

6. Contact & Support

For cancellation or refund assistance:

Email: support@dgyard.com
Website: https://www.dgyard.com

7. Policy Updates

D.G.Yard reserves the right to modify this policy at any time.

Updated terms will apply to future orders.

Note: This policy is payment-gateway independent and applies to all payment methods including UPI, cards, net banking, wallets, and cash payments.